©2019 by Open Lake Technology

OUR OFFER FOR THE FINANCE SECTOR

The compliance environment has changed a lot. Regulations are becoming more complex which leads to strong constraints in terms of comprehensive and proactive monitoring of the company.

COMPLIANCE PROCESS AUTOMATION

Our "Compliance Process Automation" solution allows you to automate many time-consuming daily tasks. For example, we propose to validate the capture of all communications, the analysis of audio quality and the control of the company's rules of ethics.

We also offer transcription of voice-to-text exchanges and automatic keyword detection. Our robot analyzes in real time the exchanges to warn you during a suspicion of fraud.

Finally, we aggregate mail, chat and transcription data in a single database that allows you to perform centralized searches on all means of communication.

Our solution allows to:

  • Validate the correct capture of interactions

  • Show recording losses

  • Validate compliance of technology resources with MIFID2

  • Customize reports according to compliance needs

  • Validate the internal ethics of non-conflict of interest interactions (Chinese Wall)

  • Validate compliance of interactions

  • Validate the list of regulated users Provide a consolidated report of compliance alarms

  • Customize problem detection

  • Alert the right resource in real time Identify and communicate to the regulator the lack of conformity

  • Benefit from a central multi-DB personal data search tool for the GDPR (Option)

Our solution offers the following advantages:

  • Greater responsiveness: Involve the right resources at the right time

  • Automation of alerts: Send alarms in real time

  • Increased Compliance: Identify and quickly understand anomalies

  • Limit your responsibility: Identify and trace interactions

  • Analytics and reprocessing: One tool for all your needs

  • Flexible and easy to install: Virtual or light physical solution

IT OPERATIONAL INTELLIGENCE

Our "IT Operational Intelligence" solution allows you to automate several time-consuming tasks. We propose to validate the proper functioning of your communication and compliance environment. We analyze in real time the functioning of your resources in order to immediately report hardware and software defects.

Our solution allows to:

  • Validate the proper functioning of hardware or virtualized technology resources

  • Validate the proper functioning of the operating systems

  • Validate the proper functioning of application services (Windows ...)

  • Validate the archiving service operation (internal / external)

  • Summarize active issues on a single dashboard

  • Provide a consolidated alarm report for IT

  • Customize problem detection Alert the right resource in real time Look for the main cause in case of anomaly

  • Search for the root cause in case of an anomaly

Our solution offers the following advantages:

  • Agnostic tool without impact on your data

  • Greater responsiveness: Involve the right resources at the right time

  • Automation of alerts: Send alarms in real time Increased

  • Compliance: Identify and quickly understand anomalies

  • Optimize skills: Automate & free up time for your teams

  • Limit your responsibility: Identify and trace interactions

  • Flexible and easy to install: Virtual or light physical solution

BUSINESS PROCESS IMPROVEMENT

Our "Business Process Improvement" solution gives you a global view of all your communications. Our range of reports will allow you to optimize the exchanges of your teams and optimize the costs, in particular on the telecom link.

Our solution allows to:

  • Our solution allows among others:     

  • Understand interactions on all channels

  • Understand interactions with counterparties on all channels

  • Understand the use of communication channels     

  • Understand the distribution of calls     

  • Understand the use of LS     

  • Understand the use of telecom resources     

  • Detect inactive users     

  • Provide a consolidated alarm report for the trade     

  • Customize problem detection     

  • Alert the right resource in real time     

  • Look for the main cause in case of a problem

Our solution offers the following advantages:

  • Optimize the exchanges: Finely analyze the counterparties

  • Increased vision: Get a transverse and global vision of the activity

  • Reduce costs: Better understanding of your usage

  • Create opportunities: Increased knowledge of your business

  • Greater responsiveness: Involve the right resources at the right time

  • Automation of alerts: Send alarms in real time