Our services
Telephony adoption monitoring
We help you analyze and govern the real usage of all communication channels, including voice, video and instant messaging, in a centralized and vendor-agnostic way.
Our value proposition
You gain precise indicators on inbound, outbound, missed and answered calls to track adoption, optimize usage and improve overall team efficiency.
We help reduce costs by identifying unused licenses, estimating savings and supporting decisions to remove, reallocate or renegotiate subscriptions.
We also help improve customer and employee experience by giving teams visibility into queues, abandonment rates and agent workloads while bringing channels together in a single collaboration environment.
Key capabilities
- An in-house software suite developed and maintained by our teams.
- Custom summary reports to simplify governance and decision-making.
Dedicated interface
A consolidated dashboard provides:
- Usage analysis of specialist lines and telecom resources to identify cost-reduction opportunities.
- Detailed statistics on your counterparties.
- Tracking and distribution of internal, inbound and outbound calls.
- A consolidated view of key performance indicators.